Shared Services

A shared services delivery model has been proven to lower costs, improve service levels and enhance the customer experience. Designing and implementing shared services, whether domestically or offshore, demands commitment and expertise. TPI’s skilled professionals, experiential data, and proven methodology can help you get there efficiently and effectively.

Getting it right the first time is critical because you are not likely to get a second chance. Consider the following TPI approach to designing shared services: it starts by considering your external environment, then the internal, and only then focuses on the design of the five key dimensions of global service delivery model excellence: Organization, Process, People, Technology, and Business Model design.

Shared Services Delivery Model

To stay on the leading edge, you must anticipate the next generation of service delivery by integrating multiple business functions, adopting new technologies and implementing alternative delivery options to extend enhanced services at lower costs to your internal customers.

TPI can help you shift to flexible, creative, risk-mitigating and comprehensive solutions. Our shared services advisory services encompass:

  • Conceptual design at the corporate and business unit levels
  • Detailed design
  • Transition work planning
  • Site selection and build out
  • Standardizing, re-engineering and consolidating transactional work
  • Creating shared services standards, policies, tools and an associated strategy of service delivery and continued improved performance
  • Consolidating operations to optimize the synergy of investments, best practices, workflow automation and enabling technologies
  • Grouping horizontal business processes into logical multifunctional organizations to provide a common platform for innovation and support across your lines of business

How We Work

Recognizing that every company’s environment and culture is distinct, TPI’s shared services experts help make optimal enterprise-wide managed services a reality by developing unique solutions through approaches that fit your needs. We have conducted more than 1,900 engagements assisting our clients with the improvement of business support functions.

We are the advisors best suited to help you:

  • Analyze service delivery frameworks to identify alternative improvement opportunities
  • Align services frameworks and operating models with corporate global expansion plans, risk tolerance and intellectual property protection policies
  • Design the alternative delivery strategies relative to organization structure and governance to manage the new service model
  • Apply TPI’s experience in global transformation efforts
  • Deliver and implement a plan to transform your operations with enterprise managed services

For more information contact

sharedservices@tpi.net